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More detailed installation information is now on a new page about cutting and fitting coving and cornices. We also can arrange for training courses for installers or DIY enthusiasts.

More information about terms / delivery is on our contact page - view our full Terms & Conditions here.

What time will my goods be delivered?

Self-managed delivery, courier pick-up times for interstate and regional NSW are between 9am and 4pm Monday - Friday and require a signature. Couriers are to collect consigments from our warehouses in Ralph Street, Alexandria NSW 2015.  We will advise when your order is ready for collection.
 
a 20% handling fee is applicable if you require us to arrange freight delivery, insurance and a 2% credit card surcharge is payable.  Quotes prices are open for 24hours only.  You will have the benefit of serveral service delivery options to choose from, insurance is optional, see also Terms and Conditions



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What adhesive (and how much) do I need?

For all coving and panel mouldings (incl skirting boards), use Decofix Pro, (available in our Adhesives section).  This acts as both adhesive and as a (water based) filler and comes in a standard cartridge format ( FDP 500 - enough for approx 6-7 m) or a 2.7 litre tub ( FDP 600 - enough for approx 40-45m).
However we only recommend the use of Orac Extra Fix for all joins. When used correctly, this will give an unbreakable bond between the 2 sections thus preventing them pulling apart (caused by temperature or humidity variations that might result in expansion/contraction).   Available in a tube (FX210 - which covers up to 40m of coving) and a cartridge (FX200 - up to 150m of coving).

If any products are to be used externally,  in a humid environment, or on freshly plastrered walls please use Decofix Hydro ( FDP 700).

Please contact us - 0800 348 608 - for further help regarding adhesive types/quantities.

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When will my goods be delivered?

For stock items we aim to despatch by next working day courier (orders must be received by 2pm).

Special Orders for custom non-stock orders manufactured in Belgium to order are usually despatched within 4 working days.  Special Orders including freight must be fully paid in advance.
Option 1
DHL Express airfreight delivery 5 working days 
Option 2
DHL ETS service 5-10 working days.  Airfreight will be quoted, this includes sundry items  Duty, GST (on orders over $1,000), fuel and securtiy taxes. 
Option 3
Non-scheduled seafreight 6-8 weeks.
Option 4
Non-stock items with long lead times can be included as regular sea freight deliveries with lead times varying according to shipping schedules 6-8 week cycles.  Full payment is required before the order is placed.

HOWEVER PLEASE NOTE that whilst we make every effort to ensure the best service possible, on very rare occasions inventory shortages, shipping carrier delays or other factors may delay your shipment to you.  See Terms & Conditions


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How much does delivery cost?

Delivery costs are calculated on:

• volumetric weight (L x W x H) cm or deadweight, uses the highest calculated volume
• Postcodes from - to: local or international or a combination of both
• Insurance (optional at the customer's request)
• Delivery time will be proportional to freight costs, options available 
• Surcharges will apply for Credit Card Payments
• 20% handling fee if you would like us to arrange delivery for you.

For self-managed orders Regional NSW and and interstate customers will be advised when their orders are ready for collection from our warehouses in Alexandria, NSW 2015.

See Terms and Conditions.



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What do I use to cut coving with?

A standard, medium tooth, cross-cut saw is all that is required. Remember that the mitre box must have a sufficiently high backplate that is appropriate to the coving/cornice you are cutting.  Mitre boxes/chop saws designed for cutting/making picture frames aren't usually suitable.  

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How do you cut corner angles?

You will need a mitre box and medium tooth cross cut saw for this. The FB13 mitre box will cope with most of our coving but some profiles will require the larger FB300 or FB10 units -  check with us if unsure.  Please carefully study our installation guide for cutting coving using appropriate mitre box!  Start with an 'external' corner (because this is more noticeable) and work towards the internal corner.    Please remember to cut with care, measure twice and cut once for a perfect mitre angle. 

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What kind of paint and preparation should be used?

These products are very high quality and are delivered pre-primed. A slight sanding and cleaning of the mouldings before painting is strongly recommended in order to avoid all dust on the surface and ensure a good adhesion of the paint to the moulding. We advise you to use an acrylic based paint which has a degree of 'elasticity' such that it can absorb minute movements between wall and ceiling without the paint cracking.  Whilst standard water based emulsion can be used, you may find that small hairline cracks in the paint can occur later on with any ceiling/wall movement.



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Do you have a showroom?

Yes we have a new showroom open from 10am - 3pm Monday-Friday by appointment. A full range of samples and interior concepts are on view.


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What is the difference between the different ranges (e.gLuxxus, Axxent and Basixx)

Luxxus (plus contemporary and uplighting) is our premium range - there is no better quality product for coving and cornice than this.  It is manufactured by injecting polyurethane into an extremely high pressure mould, to give a perfect definition and finish.  It cuts perfectly without damage and is the easiest material for installation, looking exactly like plaster. 

Axxent is made by extrusion and gives a good price/quality ratio.  It is water, impact and insect resistant this makes it very suitable for skirting and architrave.

Basixx is a range of low cost elegant and affordable cornices.  Made from feather-light Durofoam, this mess free, pre-primed material is much faster than plaster and looks great.  Great for a makeover when price counts.


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Are your products plaster?

No! Much lighter, durable and faster to install than plaster!

Plaster is a very heavy and fragile material compared to our products (see the material benefits FAQ below).  Our profiles are made in an extremely light weight and durable material.  The appearance is like plaster, once installed it is impossible to see any difference.


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What is the difference between hardened polyurethane and plaster mouldings?

Orac Decor & Axxent Plaster Mouldings Weight Lightweight (only a few ounces), so no nailing or screwing to wall necessary Extremely Heavy Strength Very strong and resilient to knocks Very fragile/easily broken and chipped Installation Quick and easy Difficult and time-consuming Labour Costs/Skills Easy DIY application (one person) Skilled labour necessary, 2-3 people Painting Only 1 application (comes pre-primed) Several coats necessary due to plaster absorption Appearance Impossible to distinguish from plaster "Making Good" required after installation Delivery Direct to you, next day, ready to install Usually delivered "green", so needs to be left to dry for up to 2 weeks

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Will the cornice lengths crack or pull apart?

Unlike plaster mouldings, there will be no visible cracks in the joints or ceiling/wall mounting points if 'Extra fix' adhesive is used. This is a purpose designed adhesive specially created for Orac Décor products that 'welds'  joints seamlessley together. Eventual tensions that may occur later (due to heat or humidity changes etc) will be diverted along the entire length of the mouldings leaving the joints in a perfect condition

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What products are available in flexible material?

Most of the cornice and panel mouldings from the Orac Decor Luxxus collection are available in a flexible material, plus several of our skirting board profiles. Please see here for further details re installing flexible mouldings.

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What about fire regulations?

Our decorative mouldings comply with Australian New Zealand Building Standards, refer to Page 23 , Part 4.3.Decorative trims, architraves, skirtings and window components, provided they do not exceed 5% of the surface area of the wall or ceiling they are part of.   Mouldings are regarded as decorative rather than part of a building structure.
However if there is any chance that they will come into contact with open flame or a temperature in excess of 350 Celsius, they should be treated with a flame retardant paint. Please contact us for further details

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How do you install flexible mouldings?

Before purchasing a flexible cornice check the minimum radius for your choice of flexible profile will meet your specification in the online brochure page 100.  Depending on the height and thickness of the profile the flexibility will vary.

Before installation, read the installation guide for flexible mouldings.

If several 'ORAC FLEX' mouldings are required for a curvature or arch longer than 2 metres, the mouldings must be joined together first, before mounting to the wall. If the flexible mouldings are fitted to the wall individually, it is likely that they will not butt up against one another properly.

Lightly sand both ends of the ORAC FLEX mouldings first. Lay them end to end on a flat surface and then glue together using Orac ExtraFix joining adhesive. Because this adhesive also needs a certain setting time and the ORAC FLEX mouldings will be subjected to a certain amount of stress due to the curved substrate, it will be necessary to give the mouldings additional support when being fitted. This can be achieved using nails driven through the mouldings in the areas where the adhesive is applied once adequate placing has been achieved.


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How do you join flexible to hard mouldings?

Because Orac Flex mouldings cannot be sanded after production they are approximately 1 mm thicker. We therefore recommend that the flexible moulding(s) be installed first.
Afterwards you can install the standard Orac Decor moulding and adapt this moulding with the thickness of the DecofixPro adhesive to the Orac Flex moulding. In this way you will achieve a perfectly continuous joint between the Orac Flex moulding and the standard moulding.

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How much weight can your columns support?

Our columns are non load-bearing. Existing structural supports (concrete, steel… ) may however be enhanced by wrapping with half columns.

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Is there a minimum order quantity?

There is a minumum order of $150.00

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Can Orac Decor products be installed in humid areas or outside?

Yes, but you must use the “Hydro” adhesive ( FDP 700) with Extra fix for the joins and finish with a good quality exterior grade (UV) paint.

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Is it possible to fill the Orac Decor columns with a sand/cement mix?

Yes, it is possible to fill the columns with concrete under the following conditions:

1. Around each column, construct a shuttering or strapping prior to pouring in the mix.
2. In the bottom of the column, a hole has to be made. The column has to be filled upside down and must remain upside down whilst drying.  Filling must be done in several stages to prevent bursting.
3. The shuttering has to stay around the column, pilaster and plinth until the mix has hardened.

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Exterior Archi Columns and GRP Door Surrounds are not Orac Decor products what does this mean?

These two product categories are sourced from other suppliers, Orac Decor warranties do not apply,  to find out more about the supplier warranties for  these products please call us on 0800 348 608


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PRIVACY AND WEBSITE USE TERMS 

This statement applies to every visit to and use of the website (www.archiprofiles.co.nz) as well as to all (commercial) relations (and the data exchange that may be associated with this) between Global Business Networks Ltd T/A Archiprofiles NZ and its (potential) customers, suppliers, and/or business partners.

IDENTITY OF THE RESPONSIBLE FOR PROCESSING

Global Business Networks Ltd, registered office at Unit F212 / 125 Wairau Road, Wairau Valley, Auckland 0627, Takapuna, Auckland, is responsible for the processing of your personal data. The person responsible for the processing is the person who determines the purpose and the means (the ‘what’, the ‘how’ and the ‘why’) of the processing of the personal data.

Global Business Networks Ltd T/A Archiprofiles NZ can be contacted by post at the registered office address as above, phone 0800 348 608, or e-mail info@decorfinder.co.nz.

Specifically with regard to the privacy policy, the following persons may also be contacted:

Sheree Taylor – MD and Data Protection Coordinator

PERSONAL DATA

Personal data is all data that makes it possible to identify someone. This includes, but is not limited to, data such as name, address, username, company name, e-mail address, and telephone number, but also other information such as IP address, information about the business sector, and so on.

The information we collect depends on the context of your interaction with us, the way in which you contact us, and the information that you provide.

Global Business Networks T/A Archiprofiles NZ limits at all times the amount of personal data that is requested to do what is necessary to provide a qualitative service.

The following personal data can be processed by us:

Information communicated by you when placing an order, when requesting a quote, when filling out the contact form on the website, when registering for any newsletter, when creating an account on, when visiting our offices or exhibition stand, when exchanging business cards, or with any other form of contact (e.g. by telephone, e-mail, post, visiting, LinkedIn, Facebook, Instagram, or Twitter), or communicated by a commercial partner of Global Business Networks Ltd T/A Archiprofiles NZ in the context of a collaboration:

Contact details:

·        Name

·        First name

·        E-mail address

·        Phone number (fixed/mobile)

·        Fax number

·        Residential address

·        Company address

·        Function and capacity

·        Company name

OBJECTIVE AND LEGAL GROUND

This data is collected for prospecting, customer and supplier management, and the processing of orders and deliveries, including the preparation of a quotation, delivery, or an order form. It is also used for accounting and invoicing, as well as various functionalities on the website (download images, create a wish list …). This information can also be used for marketing purposes.

The legal ground for the processing of this personal data is the (potential) execution of an agreement. Providing the above personal information is a necessary condition to contact Global Business Networks Ltd T/A Archiprofiles NZ and to possibly conclude an agreement. If you do not provide this information, it is impossible for Global Business Networks Ltd T/A Archiprofiles NZ to contact you and thus enter into a contract.

When this data is used solely to communicate with Global Business Networks Ltd T/A Archiprofiles NZ employees, the legal ground for this processing is the legitimate interest in offering high-quality customer service and product support.

If the personal data is also used for marketing purposes, the legal ground is either the legitimate interest of Global Business Networks Ltd T/A Archiprofiles NZ to inform existing customers about relevant products or permission granted by the customer to receive marketing information. There will always be a possibility for the customer to unsubscribe.

References
Passwords and usernames when creating an account on www.archiprofiles.co.nz

OBJECTIVE AND LEGAL GROUND

This personal data is kept with a view to creating an account on www.archiprofiles.co.nz and with a view to the security of your account.

The legal ground for the processing of this personal data is the execution of an agreement as well as the legitimate interest of Global Business Networks Ltd T/A Archiprofiles NZ, since it is impossible for Global Business Networks Ltd T/A Archiprofiles NZ to create an account in a secure manner without this data. The communication of this information is therefore mandatory if you wish to create an account.

Information that is communicated when applying for a job: Curriculum Vitae

OBJECTIVE AND LEGAL GROUND

In order to process your application, it is necessary that you provide the above information. Failure to provide this information will result in Global Business Networks Ltd T/A Archiprofiles NZ not being able to handle your application.

The legal ground for the processing of this personal data is the execution of an agreement and the legitimate interest of Global Business Networks Ltd T/A Archiprofiles NZ to check the capacities and personal characteristics of the person concerned in function of the vacancy.

If the Curriculum Vitae contains sensitive personal information (such as nationality, health data, criminal records, political opinions, or trade union membership), then the legal ground for processing this data is your explicit permission.

Data collected automatically when visiting the Website (Cookies)

• IP address
• Browser
• Operating system
• External website that referred to Global Business Networks Ltd T/A Archiprofiles NZ
• Pages on www.archiprofiles.co.nz that you have visited
• Date and time at which you visited the pages on www.archiprofiles.co.nz

OBJECTIVE AND LEGAL GROUND

The use of Cookies is to make the website easily accessible and to improve the quality of the service.

The legal ground of this processing is based on permission. For more information about this, please consult our ‘Cookie Policy’ (see below).

METHOD OF COLLECTING DATA

·        Placing an order

·        Requesting a quote

·        Completing the contact form on the website

·        Registering for the newsletter

·        Creating an account

·        The exchange of business cards

·        Any other form of correspondence or contact (e.g. by telephone, e-mail, post, LinkedIn, Instagram, Facebook)

·        Visiting the website (via Cookies, including Google Analytics, Website feedback tools feedback option)

·        A visit to Global Business Networks Ltd T/A Archiprofiles NZ’s offices or exhibition stand

·        A collaboration with a commercial partner (official distributors, customers)

PURPOSES OF PROCESSING

The personal data mentioned above is processed by us for the following purposes:

·        Prospect, customer, and supplier management (draw up (potential) customer, partner, and supplier lists)

·        Communication with the person concerned

·        Processing orders and deliveries

·        The preparation of a quotation, delivery, or order form

·        Satisfaction survey

·        Accounting and invoicing

·        Making the website easily accessible

·        Qualitative services and optimization

·        Marketing purposes, including direct marketing

·        Applications

If Global Business Networks Ltd T/A Archiprofiles NZ uses your personal data with direct marketing in mind, you always have the right to oppose this by means of a simple request (possibility to ‘unsubscribe’).

For each objective, the legal basis for processing can be one of the following:

1.      Your free permission for the processing

2.      In the context of the preparation or execution of a contract

3.      To comply with legal obligations

4.      When we have a prevailing legitimate interest, in which case we strive for a balance between that interest and respecting your privacy

If the legal basis of the processing is based on your free consent, you always have the right to withdraw that consent at any time. This can be done through a simple request addressed to Global Business Networks Ltd T/A Archiprofiles NZ via the contact details stated in this Privacy Policy under ‘Identity of the person responsible for the processing.’

We only collect and use your personal data for the above purposes unless we receive your unambiguous and free permission to use your personal data for other purposes or unless the processing is necessary to comply with an obligation imposed by a regulation, a law, a decree, or a decision.

RETENTION PERIOD

Unless a longer retention period is required or justified (i) by complying with a limitation period or expiration period provided for by law or (ii) by complying with another legal obligation, your data will not be stored for longer than is necessary for the purposes for which the data has been collected, as described in this Privacy Policy under ‘Purposes of the processing’.

CATEGORIES OF RECEIVERS’ PERSONAL DATA

The processed personal data is only and in accordance with this Privacy Policy communicated to the following recipients:

1. Responsible for the processing and its subsidiaries
2. The person concerned
3. Processors, who are called upon for a specific assignment (e.g. a mailing agency, IT service providers) or who act as commercial partners (official distributors, suppliers)

The aforementioned processors act exclusively on behalf of Global Business Networks Ltd T/A Archiprofiles NZ. Global Business Networks Ltd T/A Archiprofiles NZ can submit the following guarantees regarding data processing by these processors:

1.      Global Business Networks Ltd T/A Archiprofiles NZ has made clear arrangements in its agreement with these third parties regarding the quality of the data processing in accordance with the obligations imposed by the relevant privacy legislation;

2.      The third parties may only use the data for the purposes as determined by Global Business Networks Ltd T/A Archiprofiles NZ and in accordance with this Privacy Policy.

Notwithstanding the foregoing, it is possible that Global Business Networks Ltd T/A Archiprofiles NZ must disclose your personal data:

1.      To the competent authorities (i) when Global Business Networks Ltd T/A Archiprofiles NZ is obliged to do so by law or in the context of legal proceedings and (ii) to indemnify and defend our rights

2.      When Global Business Networks Ltd T/A Archiprofiles NZ or almost all of its assets are taken over by a third party, in which case your personal data will be one of the transferred assets

RIGHTS OF THE PERSON CONCERNED

As a person concerned, you have a number of rights that you can exercise in respect of Global Business Networks Ltd T/A Archiprofiles NZ. If you wish to exercise one of these rights, please contact us using the contact details described in this Privacy Policy under ‘Identity of the person responsible for processing.’

The rights you have are the following:

1.      Right of access (no later than one month after receipt of the request)

2.      Right of adjustment or rectification of wrong data

3.      Right to object if you do not agree with the way we process your personal data

4.      Right to correction (you may request that we update or correct any personal information we hold about you that is inaccurate, incomplete, or out of date)

5.      Right to be forgotten (erasure), where applicable under NZ law

6.      Right to restrict processing in certain circumstances

In principle, you can exercise these rights free of charge. For this, you must send a request with a copy of your identity card to us, to prevent any unauthorised disclosure of your personal data.

If your request is manifestly unfounded or excessive, we can charge you a reasonable fee for the administrative costs associated with your request, or we can refuse your request.

In any case, we will always inform you of the follow-up given to your request within a period of one month at the latest.

SECURITY

All information is stored in a secure environment. This information is not accessible to the public. Within Global Business Networks Ltd T/A Archiprofiles NZ, only persons authorised to do so have access to the personal data, and only if that data is relevant to fulfil their assignment.

CHILDREN

We ask people under the age of 16 not to communicate personal data to Global Business Networks Ltd T/A Archiprofiles NZ unless consent has been obtained from parent(s) or guardian(s). If we discover that we have collected personal information from a person under the age of 16, we will delete this information as soon as possible.

COMPLAINTS

If you disagree with the way Global Business Networks Ltd T/A Archiprofiles NZ collects, uses, and/or processes your personal data, you can, of course, contact us or submit a complaint to the supervisory authority.

PRIVACY BREACH NOTIFICATION

Under the Privacy Act 2020, Global Business Networks Ltd T/A Archiprofiles NZ has a duty to notify the Office of the Privacy Commissioner and affected individuals if a privacy breach has caused, or is likely to cause, serious harm. If such a breach occurs, we will act promptly to contain the breach, assess the impact, and take steps to minimise any potential harm.

STAY INFORMED OF ADJUSTMENTS

Global Business Networks Ltd T/A Archiprofiles NZ may change this Privacy Policy from time to time, for example, as a result of market evolutions and new processing activities. We therefore invite you to always consult the latest version of this policy on our website. Of course, we will inform you in advance via our websites or other current communication channels of any change in content, and we ask you when the law requires your prior permission for our (new) processing activities.

COOKIE POLICY

Global Business Networks Ltd T/A Archiprofiles NZ uses cookies on its website (www.archiprofiles.co.nz). This cookie policy (hereafter “Cookie Policy”) informs you, as a visitor, about the use of this cookie.

You are not obliged to accept all cookies. Accepting cookies is not a condition for visiting the website. However, you run the risk that certain applications of our website will not function optimally when refusing cookies.

What is a Cookie?

Cookies are small (text) files. When visiting websites of Global Business Networks Ltd T/A Archiprofiles NZ, small (text) files are saved on, or access is obtained to (earlier) Global Business Networks Ltd T/A Archiprofiles NZ (text) files on your devices (computer, tablet, mobile phone, etc). If you, as a user, surf the same website in the future, the data stored in the cookies can be retrieved by the website to inform the website of previous activities of the user. Cookies work as a kind of memory for the website.

Cookies can be placed by Global Business Networks Ltd T/A Archiprofiles NZ itself (“first party cookies”) and by third parties (“third party cookies”). In addition, they can be temporary (“session cookies”, these cookies disappear when you close your browser session), or permanent (“permanent cookies”, these cookies are permanently placed on your device).

There are different types of cookies:

1.                Many of the cookies, the so-called functional session cookies, are used to make your site visit go smoothly. For example, cookies are used to provide services or to save settings, such as storing your preferences, remembering and passing on information that you enter during the login process.

2.                The strictly necessary cookies. These cookies are, as the name suggests, strictly necessary to enable you to surf the website or to use certain functionalities.

3.                There are also tracking cookies. These are cookies that track and trace your behaviour on the website, to offer you, for example, personalised advertisements based on your surfing behaviour.

4.                Then there are the analytical cookies/performance cookies. These cookies are used to generate statistics on the surfing behaviour of visitors to a website. In this way, a more optimal user experience can be offered. For example, these cookies analyse the duration of visits, the number of visitors, the pages of the website that are most visited, the order, …

5.                Finally, third-party cookies exist. As indicated above, these are cookies that are placed on our website by third parties. For the cookies placed by these third parties, you should consult the relevant statements that these parties provide on their own websites.

CHANGES

Global Business Networks Ltd T/A Archiprofiles NZ reserves the right to update this Cookie Policy and thus change it unilaterally. It is therefore recommended to regularly consult the website and this Cookie Policy. As soon as a new Cookie Policy takes effect, your consent regarding the use of cookies will be requested again.

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What does VOC free mean?

VOC stands for volatile organic comounds.  Many building products and furnishings are made from or treated with chemicals, these chemicals are released over time in the form of gaseous emmisions and can be damaging to your health.  People with asthma are sensitive to VOC's which can cause breathing difficulties.

To read more about the types of interior VOC's that may be harmful to your health.


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Are Luxxus and Axxent products sustainable?

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How do synthetic products improve health and well being?

Our synthetic profiles do not contain any CFC's or VOC's (Volatile Organic Compounds) they do not emit gaseous vapours that harm living creatures.

Studies have shown by retro-fitting offices with VOC free carpets, paints, furniture and fit-out productivity levels rose 40%.  Humans breathing dangerous emissions in the home and workplace put it down to just feeling off.

Synthetic products are dust free.  Traditional plaster products have been used for centuries to create decorative cornices, however old or traditional is not necessarily better because trades people that work with these products become ill from plaster dust which causes a degenerative disease call Silicosis,  plaster dust causes lung disease that is fatal.  Warnings are shown on the bags of plaster and product brochures. Synthetic products offer an alternative that improves health and well-being and interior air quality.


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