Frequently Asked Questions about Coving

Self-managed delivery, courier pick-up times for interstate and regional NSW are between 9am and 4pm Monday - Friday and require a signature. Couriers are to collect consigments from our warehouses in Ralph Street, Alexandria NSW 2015. We will advise when your order is ready for collection.

a 20% handling fee is applicable if you require us to arrange freight delivery, insurance and a 2% credit card surcharge is payable. Quotes prices are open for 24hours only. You will have the benefit of serveral service delivery options to choose from, insurance is optional, see also Terms and Conditions

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What adhesive (and how much) do I need?

For all coving and panel mouldings (incl skirting boards), use Decofix Pro, (available in our Adhesives section). This acts as both adhesive and as a (water based) filler and comes in a standard cartridge format ( FDP 500 - enough for approx 6-7 m) or a 2.7 litre tub ( FDP 600 - enough for approx 40-45m).
However we only recommend the use of Orac Extra Fix for all joins. When used correctly, this will give an unbreakable bond between the 2 sections thus preventing them pulling apart (caused by temperature or humidity variations that might result in expansion/contraction). Available in a tube (FX210 - which covers up to 40m of coving) and a cartridge (FX200 - up to 150m of coving).

If any products are to be used externally, in a humid environment, or on freshly plastrered walls please use Decofix Hydro ( FDP 700).

Please contact us - 0800 348 608 - for further help regarding adhesive types/quantities.

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When will my goods be delivered?

For stock items we aim to despatch by next working day courier (orders must be received by 2pm).

Special Orders for custom non-stock orders manufactured in Belgium to order are usually despatched within 4 working days. Special Orders including freight must be fully paid in advance.
Option 1
DHL Express airfreight delivery 5 working days
Option 2
DHL ETS service 5-10 working days. Airfreight will be quoted, this includes sundry items Duty, GST (on orders over $1,000), fuel and securtiy taxes.
Option 3
Non-scheduled seafreight 6-8 weeks.
Option 4
Non-stock items with long lead times can be included as regular sea freight deliveries with lead times varying according to shipping schedules 6-8 week cycles. Full payment is required before the order is placed.

HOWEVER PLEASE NOTE that whilst we make every effort to ensure the best service possible, on very rare occasions inventory shortages, shipping carrier delays or other factors may delay your shipment to you. See Terms & Conditions

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How much does delivery cost?

Delivery costs are calculated on:

volumetric weight (L x W x H) cm or deadweight, uses the highest calculated volume
Postcodes from - to: local or international or a combination of both
Insurance (optional at the customer's request)
Delivery time will be proportional to freight costs, options available
Surcharges will apply for Credit Card Payments
20% handling fee if you would like us to arrange delivery for you.

For self-managed orders Regional NSW and and interstate customers will be advised when their orders are ready for collection from our warehouses in Alexandria, NSW 2015.

See Terms and Conditions.

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What do I use to cut coving with?

A standard, medium tooth, cross-cut saw is all that is required. Remember that the mitre box must have a sufficiently high backplate that is appropriate to the coving/cornice you are cutting. Mitre boxes/chop saws designed for cutting/making picture frames aren't usually suitable.

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How do you cut corner angles?

You will need a mitre box and medium tooth cross cut saw for this. The FB13 mitre box will cope with most of our coving but some profiles will require the larger FB300 or FB10 units - check with us if unsure. Please carefully study our installation guide for cutting coving using appropriate mitre box! Start with an 'external' corner (because this is more noticeable) and work towards the internal corner. Please remember to cut with care, measure twice and cut once for a perfect mitre angle.

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What kind of paint and preparation should be used?

These products are very high quality and are delivered pre-primed. A slight sanding and cleaning of the mouldings before painting is strongly recommended in order to avoid all dust on the surface and ensure a good adhesion of the paint to the moulding. We advise you to use an acrylic based paint which has a degree of 'elasticity' such that it can absorb minute movements between wall and ceiling without the paint cracking. Whilst standard water based emulsion can be used, you may find that small hairline cracks in the paint can occur later on with any ceiling/wall movement.

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Do you have a showroom?

Yes we have a new showroom open from 10am - 3pm Monday-Friday by appointment. A full range of samples and interior concepts are on view.

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What is the difference between the different ranges (e.gLuxxus, Axxent and Basixx)

Luxxus (plus contemporary and uplighting) is our premium range - there is no better quality product for coving and cornice than this. It is manufactured by injecting polyurethane into an extremely high pressure mould, to give a perfect definition and finish. It cuts perfectly without damage and is the easiest material for installation, looking exactly like plaster.

Axxent is made by extrusion and gives a good price/quality ratio. It is water, impact and insect resistant this makes it very suitable for skirting and architrave.

Basixx is a range of low cost elegant and affordable cornices. Made from feather-light Durofoam, this mess free, pre-primed material is much faster than plaster and looks great. Great for a makeover when price counts.

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Are your products plaster?

No! Much lighter, durable and faster to install than plaster!

Plaster is a very heavy and fragile material compared to our products (see the material benefits FAQ below). Our profiles are made in an extremely light weight and durable material. The appearance is like plaster, once installed it is impossible to see any difference.

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What is the difference between hardened polyurethane and plaster mouldings?

	Orac Decor & Axxent	Plaster Mouldings
Weight	Lightweight (only a few ounces), so no nailing or screwing to wall necessary	Extremely Heavy
Strength	Very strong and resilient to knocks	Very fragile/easily broken and chipped
Installation	Quick and easy	Difficult and time-consuming
Labour Costs/Skills	Easy DIY application (one person)	Skilled labour necessary, 2-3 people
Painting	Only 1 application (comes pre-primed)	Several coats necessary due to plaster absorption
Appearance	Impossible to distinguish from plaster	"Making Good" required after installation
Delivery	Direct to you, next day, ready to install	Usually delivered "green", so needs to be left to dry for up to 2 weeks

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Will the cornice lengths crack or pull apart?

Unlike plaster mouldings, there will be no visible cracks in the joints or ceiling/wall mounting points if 'Extra fix' adhesive is used. This is a purpose designed adhesive specially created for Orac Décor products that 'welds' joints seamlessley together. Eventual tensions that may occur later (due to heat or humidity changes etc) will be diverted along the entire length of the mouldings leaving the joints in a perfect condition

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What products are available in flexible material?

Most of the cornice and panel mouldings from the Orac Decor Luxxus collection are available in a flexible material, plus several of our skirting board profiles. Please see here for further details re installing flexible mouldings.

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What about fire regulations?

Our decorative mouldings comply with Australian New Zealand Building Standards, refer to Page 23 , Part 4.3.Decorative trims, architraves, skirtings and window components, provided they do not exceed 5% of the surface area of the wall or ceiling they are part of. Mouldings are regarded as decorative rather than part of a building structure.
However if there is any chance that they will come into contact with open flame or a temperature in excess of 350 Celsius, they should be treated with a flame retardant paint. Please contact us for further details

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How do you install flexible mouldings?

Before purchasing a flexible cornice check the minimum radius for your choice of flexible profile will meet your specification in the online brochure page 100. Depending on the height and thickness of the profile the flexibility will vary.

Before installation, read the installation guide for flexible mouldings.

If several 'ORAC FLEX' mouldings are required for a curvature or arch longer than 2 metres, the mouldings must be joined together first, before mounting to the wall. If the flexible mouldings are fitted to the wall individually, it is likely that they will not butt up against one another properly.

Lightly sand both ends of the ORAC FLEX mouldings first. Lay them end to end on a flat surface and then glue together using Orac ExtraFix joining adhesive. Because this adhesive also needs a certain setting time and the ORAC FLEX mouldings will be subjected to a certain amount of stress due to the curved substrate, it will be necessary to give the mouldings additional support when being fitted. This can be achieved using nails driven through the mouldings in the areas where the adhesive is applied once adequate placing has been achieved.

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How do you join flexible to hard mouldings?

Because Orac Flex mouldings cannot be sanded after production they are approximately 1 mm thicker. We therefore recommend that the flexible moulding(s) be installed first.
Afterwards you can install the standard Orac Decor moulding and adapt this moulding with the thickness of the DecofixPro adhesive to the Orac Flex moulding. In this way you will achieve a perfectly continuous joint between the Orac Flex moulding and the standard moulding.

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How much weight can your columns support?

Our columns are non load-bearing. Existing structural supports (concrete, steel… ) may however be enhanced by wrapping with half columns.

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Is there a minimum order quantity?

There is a minumum order of $150.00

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Can Orac Decor products be installed in humid areas or outside?

Yes, but you must use the “Hydro” adhesive ( FDP 700) with Extra fix for the joins and finish with a good quality exterior grade (UV) paint.

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Is it possible to fill the Orac Decor columns with a sand/cement mix?

Yes, it is possible to fill the columns with concrete under the following conditions:

1. Around each column, construct a shuttering or strapping prior to pouring in the mix.
2. In the bottom of the column, a hole has to be made. The column has to be filled upside down and must remain upside down whilst drying. Filling must be done in several stages to prevent bursting.
3. The shuttering has to stay around the column, pilaster and plinth until the mix has hardened.

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Exterior Archi Columns and GRP Door Surrounds are not Orac Decor products what does this mean?

These two product categories are sourced from other suppliers, Orac Decor warranties do not apply, to find out more about the supplier warranties for these products please call us on 0800 348 608

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PRIVACY AND WEBSITE USE TERMS

PRIVACY POLICY

Your privacy is important to us. We know you care about how information about you is used and in this statement we explain, in general terms, how we protect the privacy of your personal information under the National Privacy Principles contained in the Privacy Act, 1988. This policy will apply to any personal information you provide to us:

· when placing an order with us;

· by visiting www.archiprofiles.com.au or other online sites operated by us and our contractors or affiliates; or

· under any other arrangement.

The information we collect

The types of personal information we collect from you will depend on the circumstances of collection. For example, when you place an order with us, we may collect details such as your name, address, phone number, email address, credit/debit card number and expiry date, [loyalty program membership details,] and other “sensitive information” relevant to your order. Other types of information such as your personal interests and needs, age, gender may be collected to help us profile the interests of those using our website. As we are required by law to obtain your consent to the collection of “sensitive information”, we will assume you have consented to our collection and use in accordance with this policy of all information which is provided to us.

How we collect information

We may collect personal information when you deal with us by telephone, send us correspondence (whether by letter, fax or email), visit our websites or when we have contact with you in person. There may also be occasions when we collect information about you from a third party. For example, from:

· people placing an order on your behalf;

· third party telesales companies who disclose it to us so that we can fulfil your order or market our products and services to you;

· other service providers who collect information on our behalf;

· market research companies who provide information so that we can improve and market our products and services; or

· third party service providers on websites who collect your personal information when providing you with a service and disclose it to us.

How we use your personal information

We generally collect your personal information for the following purposes:

· processing your order and other transactions authorised or made by you; or

· conducting marketing activities and market research

Some of the personal information we collect is necessary for us to accurately identify who is using the service. Other types of personal information we collect help us to provide better services tailored to individual needs. For example, recording usage patterns helps us identify the areas of our website that are popular and those that are not. The information collected is aggregated for analysis by us. Identifiable characteristics and users’ names remain anonymous.

Disclosure of personal information to third parties

We may disclose your personal information to third parties, for example, to contractors who provide services to or for us, such as:

· email and mail handling;

· EFT, credit card account processing;

· call centres;

· process orders;

· information technology, data storage, communication networks, software development and maintenance; or

· market research.

for the purposes for which the information was collected or for related purposes, for example, to complete an order or other transaction on your behalf or to provide you with a service you requested. Third party contractors are prohibited from using your personal information otherwise than for the specific purpose for which we provide it.

Other than as stated above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Security measures

We have implemented security policies, rules and technical measures to protect the personal information under our control from unauthorised access, improper use and disclosure, unauthorised distraction or accidental loss.

We also take commercially reasonable steps to ensure third parties who work with us agree to protect personal information that they must access in order to serve our website and its visitors.

Access to information we hold about you and its correction

We will, on request, provide you with access to information we hold about you, including for the purpose of correcting or updating the information, unless there is an exception which applies under the National Privacy Principles. Your request to provide this access will be dealt with in a reasonable time and we may recover from you our reasonable expenses incurred.

If we refuse to provide you with access to information we hold about you, we will provide reasons for such refusal and inform you of any exceptions relied upon under the National Privacy Principles.

Keeping your personal information up to date

We take reasonable steps to ensure that the personal information we hold about you is accurate, complete, and up-to-date whenever we collect or use it.

If the information we hold is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

Transfer of information overseas

We may transfer to people in foreign countries any of your personal information to fulfil the purposes set out in this policy, for example to:

· our overseas offices;

· data processors; or

· information technology and business service providers. In many cases the transfer will be necessary to initiate or complete an order or other transaction on your behalf in response to a request by you or for the purpose of a contract concluded with a third party on your behalf.

Resolving your concerns

If you wish to gain access to your personal information, have a complaint about a breach of your privacy or if you have any question on how your personal information is collected or used please forward your request, complaint or question to:

Archiprofiles Pty Limited, PO Box 961 Potts Point NSW 1335

We will respond as soon as possible.

Changes to this policy

We may amend this policy as our business requirements or the law changes. Any changes will be updated so please visit www.archiprofiles.com.au periodically to ensure that you have our most current policy.

WEBSITE USE TERMS

This website is owned, managed and operated by Archiprofiles Pty Limited of Unit 28, 34-36 Ralph Street, Alexandria 2015.

Users are not required to register on the website in order to use it. You can access the home page and browse the site without disclosing personal information, although some information is collected by cookies (see below).

Our commitment is to provide you with the opportunity to opt in, check or correct any information you have submitted on-line to us or any of our affiliates. You can do this by referring to the appropriate page to review the information, request a correction or write to us at Archiprofiles Pty Limited, PO Box 961 Potts Point NSW 1335

These Use Terms ('terms') govern your use of this website. Your use of this website will mean you accept these terms, which should be read in conjunction with our Privacy Policy.

In this website:

“ARCHIPROFILES” means Archiprofiles Pty Limited.

“linked websites” means websites of persons or organisations other than this which are hyperlinked from this website.

“personal information” means any information concerning you as an individual and from which your identity is apparent or can be reasonably ascertained.

“website” means the whole or any part of the web pages located at www.archiprofiles.com.au including layout, individual elements of its design, the code elements underlying it, text, graphics, animation, sound and all other content.

“we”, “us” and “our” refers to Archiprofiles Pty Limited.

These terms are governed by the laws in force in New South Wales, Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales and of the courts of appeal therefrom.

Intellectual Property Rights

The content of this website is protected by copyright. You may use the website only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on this website, or create any other material using material on this website, without obtaining our prior written approval.

Trade marks (whether registered or unregistered) and logos appearing on this website belong to us or to third parties who have approved their placement. They must not be used or modified in any way without obtaining our prior written approval.

This website, products, technology and processes contained in it may be the subject of other intellectual property rights owned by us or by third parties. No licence is granted in respect of those intellectual property rights other than as set out in these terms. Your use of this website must not in any way infringe the intellectual property rights of any third party.

Linked Websites

This website may contain links to websites of third parties. Those links are provided for convenience only and may not remain correct or be maintained.

Links to those websites should not be construed as any endorsement, approval, recommendation or preference by us of their owners or operators, or of any information, products or services referred to on them unless specifically stated on this web site.

Unless otherwise stated, linked websites are not under our control and we accept no responsibility for the contents.

Security

When you provide us with information or access your information, a secure server is used which encrypts the information you send through this website. We make no warranty in respect of the strength or effectiveness of that encryption and we are not responsible for events arising from unauthorised access of the information you provide.

Personal information collected through the website

When submitting information to our website for the purpose of an inquiry, we will usually collect details such as the user’s name, email address, personal interests and needs. Some of this information is essential for us to be able to identify accurately the user of the service, so we can respond to requests and is indicated by mandatory fields which are clearly identified and denoted by *. If mandatory information has not been provided when submitting an enquiry, the user will be prompted.

Other types of information, such as age and gender are collected to help us profile the users of our website and to identify their interests. Provision of this information of this type is optional.

Generally, you may be asked to provide personally identifiable information when you:

· send us your comments or suggestions;

· create a link to our site;

· register for our services;

· subscribe to our publications;

· request sales and advertising information; or

· submit an enquiry.

Processing of personal information collected through the website

Your personal information may be processed by us and by other companies within our group. It will be shared with our e-commerce partners with whom we work, who may use it to send you promotional information which they think may be of interest to you.

Our website also includes a link to [http:/www.cylex.com.au] and such company may collect personal information about visitors to our site. Each of the companies authorised to process your information as mentioned above will do so in accordance with our Privacy Policy.

Some of the persons (as specified above) to whom we may transfer information are located outside of Australia and include countries which at present have not been designated as having an adequate system of data protection in place. By clicking the “I accept” button below you will be indicating your consent to the transfer of your information to countries not designated as having an adequate system of data protection. Whilst your information is outside Australia it will continue to be handled in accordance with our Privacy Policy.

Cookies

Cookies are pieces of information that a website can transfer to a user’s computer hard drive for tracking (site usage) user navigation and customising site information to further improve and enhance the user experience. We may use cookies to collect and store personal information and we link information stored by cookies with personal information you supply to us.

Save for information you specifically provide to us and for the use of cookies, we do not automatically log data or collect data.

Most internet browsers are preset to accept cookies. If you prefer not to receive cookies, you can adjust your internet browser to warn you when cookies are being used or to refuse cookies, which may preclude your use of certain parts of this website and deny you all the functionality our website has to offer. For more information about how cookies work and how to disable them, go to http:/allaboutcookies.org/manage-cookies/.

Disclaimers and Limitation of Liability

Except if to do so would cause any part of these terms to be illegal, void or unenforceable, ARCHIPROFILES excludes:

· all warranties and conditions, statutory or otherwise, implied into these terms;

· all liability to you and everyone else for loss or damage, however caused (including negligence), which may be directly or indirectly suffered in connection with use of this website, to the fullest extent permitted by applicable law; and

· all liability (whether arising under contract, tort (including negligence) or statute) for any special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of, or damage to, data) suffered or incurred in connection with use of this website.

Without limiting the foregoing, ARCHIPROFILES:

· gives no warranty as to the completeness or accuracy of any material or as to its merchantability or fitness for a particular purpose;

· is not liable to you or anyone else if errors occur in the information on this website or if that information is not up-to-date;

· is not liable for disruptions to the website; and

· is not liable to you or anyone else if interference with or damage to computer systems occur in connection with use of this website or a linked website and visitors must take their own precautions to ensure that whatever they select for use from this website is free of viruses or anything else that may interfere with or damage the operation of their computer systems.

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What does VOC free mean?

VOC stands for volatile organic comounds. Many building products and furnishings are made from or treated with chemicals, these chemicals are released over time in the form of gaseous emmisions and can be damaging to your health. People with asthma are sensitive to VOC's which can cause breathing difficulties.

To read more about the types of interior VOC's that may be harmful to your health.

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Are Luxxus and Axxent products sustainable?

Yes, our Luxxus products are hand milled and finished from hardened polyurethane, the Axxent range in Duropolymer. These materials are produced from hydro-carbons using leading edge technology and renewable energy sources for manufacture using wind and solar energy.

To source our raw materials we do not cut down forests. Did you know that a fully grown tree can use up to 160,000 litres of water a day. Tree roots have phenomenal suction power to source water from underground acqifers from far beyond the trees physical root system.

Trees use such large quantities of water for cooling and to assist with photosynthesis. The water is recycled back into the atmosphere from the tree leaves by a process called trans-evaporation, creating condensation and precipitation (rain).

Deforestation causes aquifer levels to drop and cannot be restored by replanting new trees because the suction from the new plant's roots is minimal compared with forest of adult trees.

The trans-evaporated water released into the atmosphere is also affected and stops which accelerates climate change. When aquifer levels drop beyond repair desserts replace forests.

Natural timbers used in building are still seen as eco-friendly.

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How do synthetic products improve health and well being?

Our synthetic profiles do not contain any CFC's or VOC's (Volatile Organic Compounds) they do not emit gaseous vapours that harm living creatures.

Studies have shown by retro-fitting offices with VOC free carpets, paints, furniture and fit-out productivity levels rose 40%. Humans breathing dangerous emissions in the home and workplace put it down to just feeling off.

Synthetic products are dust free. Traditional plaster products have been used for centuries to create decorative cornices, however old or traditional is not necessarily better because trades people that work with these products become ill from plaster dust which causes a degenerative disease call Silicosis, plaster dust causes lung disease that is fatal. Warnings are shown on the bags of plaster and product brochures. Synthetic products offer an alternative that improves health and well-being and interior air quality.

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